Support – Downtime Can Leave You Vulnerable

Support is vital for any software user or installer. When a fault arises it is often difficult to determine the root cause; is it the software, hardware or the communications infrastructure? Some faults may be intermittent and gradual rather than catastrophic and this may impact on system performance and operator confidence in the system. It could also result in costly call outs.

Why Purchase Support?

Incidents should be considered as risks and factored into your wider business strategy on a ‘prevention is better than cure’ basis. That said when incidents do occur; what matters most is how you respond and how quickly.  Our agreements provides you with in house resources and expertise for remote diagnosis / resolution over the telephone and where required, on site assistance.

What We Can Offer

Cortech will provide you with technical expertise and in house resources either via email, over the telephone or through remote diagnosis to enable you to resolve Datalog issues quickly and effectively.

We can provide your company with the assurance of a guaranteed priority response for any faults or problems that may occur. Furthermore we will proactively support the system integrator in fault finding and problem solving.

Our team can help your operators overcome the most common issues. This will involve determining if the issue lies within the Datalog PC or user programming. In many cases it can relate to the various manufacturer control panels connected to your system.

Contacting Our Support Team

If you require any assistance with your Datalog 5 system, please contact our team directly on 01925 750 607. Alternatively you can email us at support@cortech.co.uk

Our support working hours are 09:00am – 17:00pm Monday to Friday, excluding UK Bank Holidays.

Upon receipt of your call, our support team will confirm if a valid support contract is in place. All support calls are prioritised according to an SLA being in place and the nature of your call/enquiry.

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