Downtime can leave you vulnerable

When a fault arises it is often difficult to determine the root cause; is it the software, hardware or the communications infrastructure? Some faults may be intermittent and gradual rather than catastrophic and this may impact on system performance and operator confidence in the system.  It could also result in costly call outs.

Why purchase support?

Incidents should be considered as risks and factored into your wider business strategy on a ‘prevention is better than cure’ basis. That said when incidents do occur; what matters most is how you respond and how quickly.  Our support provides you with in house resources and expertise for remote diagnosis / resolution over the telephone and where required, on site assistance.

Contacting our Support Team

If you require any assistance with your Datalog 5 system, please contact our Support Team directly on 01925 750607.  Alternatively you can email us at

Our Support working hours are 09:00am – 17:00pm Monday to Friday, excluding UK Bank Holidays.

Upon receipt of your call, our support team will confirm if a valid support contract is in place. All support calls are prioritised according to an SLA being in place and the nature of your call/enquiry.

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